Shipping & Returns

We process all of our product in 3 days and start shipping on the 3rd day of the order.

Depending on the location of order, we will ship from either UK, USA or Hong Kong warehouse.

Despite of warehouse location rest assure all of our product is made in UK.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  

You can always contact us for any return question at


Insured International Shipping and Handling
We ship worldwide. Following are our shipping rate:

  • Minimum-500g $4.99
  • 501g-1kg $6.99
  • 1kg-3kg $12.99

Following are the average shipping time:

  • UK, USA, Hong Kong, Canada, Australia - 10-14 days
  • Rest of the world - 15-20 days


Damages and issues  
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items  
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.  

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.