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ORDER:
How do I place an order?
We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the basket for 60 minutes for you should you temporarily leave our page! Find the products you want and add them to the basket. You can either carry on shopping or checkout if you've got everything you need.
How can I pay for my order?
We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease.
• Visa
• Visa Debit
• Mastercard
• Maestro
• Visa Electron
• American Express
• Paypal
You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer. This is just so we can keep our customers safe!
Will I be charged VAT?
Any order placed for delivery outside of the UK could result in import duties and taxes (including VAT).
We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country.
I have a payment problem on my order. What should I do?
If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time!
Can I make changes to my basket?
Sure! Click on the basket icon at the top of the page and it will take you to the cart page and you can use the up/down button to stock-up on your favorite items. If you want to remove an item completely then click “remove” button.
Can I order to a different address?
Yes, you can select a delivery address at the checkout stage, you can add your shipping address different as billing address.
DELIVERY:
How long will it take for my order to be delivered?
All of our orders are checked and processed in 2-3 days and by the 3rd day of the order I will be shipped out. Depending the shipping address it will be shipped from USA, UK and Hong Kong warehouse.
Will I be charged customs and import charges?
It's possible yes.
Any order placed for delivery outside of the UK could result in custom charges or import duties. The recipient of the parcel will need to pay any applicable charges prior to receiving their goods.
As we don't have control over these charges we are unable to advise what the cost may be.
What happens if I am not at home to accept my delivery?
Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.
POST PURCHASE:
How will I know when my order has been dispatched?
We'll send you an email as soon as it's on the way! And you can track it using the tracking number we provide.
Plus, we ship all items separately, making sure you get what you need as quickly as possible.
How do I cancel my order?
We're sorry to hear you want to cancel.
Can we help with anything so that you don’t have to? You can contact our Customer Service team via filling the contact us form (below).
We'll send you an email within an hour to let you know if the cancellation worked.
If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. Please also see our Return Policy to help you get the order back to us instead.
What do I do if I have ordered the wrong/missing/damaged item?
Don't worry, please send us an email at hello@halalproteins.com and we will sort it out for you. Please also refer to our Returns Policy to find out how.
ABOUT OUR PRODUCT: